Last updated: 10 September 2026
We want you to be sure about the course you bought. This explains when a refund is available, how to ask for one, and how long it takes.
Within 7 days of your payment being confirmed, provided you have not already watched a substantial part of the course. We treat more than 25% of a course as substantial. The platform records how much of each lesson you have watched, so this is checked against your actual progress rather than estimated.
More than 7 days have passed since your payment was confirmed. You have watched more than 25% of the course. The course was given to you free or as part of a promotion. Your access was suspended for breaching our Terms & Conditions — in particular for sharing your account or recording course material.
Email us from the address on your account, using the contact details in the footer of this site. Tell us which course you bought, the date you paid, and your transaction reference. You do not need to give a reason, but if something about the course did not work for you we would like to know.
We review every request within 3 working days and email you the decision. If approved, the money is returned by the same method you paid with. Card and mobile-wallet refunds usually reach you within 7 to 10 working days once we have issued them; the exact timing is set by your bank or wallet provider, not by us. Manual bank transfers are returned within 7 working days. Your access to the course ends when the refund is issued.